Frequently Asked Questions
1. Who is Atelier 33?
Atelier 33 is a luxury design firm specialising in bespoke cabinetry and high-end interior solutions. Led by Cheilene Campher, we combine craftsmanship, innovation, and personalised service to create timeless, sophisticated spaces.
2. What services does Atelier 33 offer?
We offer end-to-end design, manufacturing, and installation of custom cabinetry for kitchens, bathrooms, wardrobes, and other interior spaces. Our services include concept design, material selection, project management, and final installation.
3. Do you provide fully customised designs?
Yes, every project we undertake is fully customised to meet your unique style, space, and functional needs. Our team works closely with clients to ensure a bespoke design that reflects their vision.
4. What materials do you use?
We use only premium materials, including high-quality hardwoods, stone surfaces, luxury finishes, and the finest hardware to ensure durability, functionality, and elegance.
5. How long does a project take?
Project timelines vary depending on scope and materials. Generally, from design approval to installation, it takes between 10-12 weeks. However, we provide a clear schedule during consultation.
6. How do I start the process?
Simply contact us to schedule a consultation. We will discuss your needs, present design options, and provide a quotation. Once approved, we move forward with the design, production, and installation.
7. Do you offer consultations?
Yes, we offer personalised consultations to understand your vision, space, and requirements. This can be done in person or virtually, depending on your location.
8. What are your payment terms?
Our payment structure includes:
- 70% deposit upon acceptance of the design.
- 20% before installation begins.
- 10% upon project completion.
- For appliances and variations, full payment is required before ordering.
9. Do you offer warranties?
Yes, we offer a two-year material and workmanship warranty on residential cabinetry. Worktop warranties vary based on the material and manufacturer.
10. Can I make changes after confirming the design?
Yes, but changes after approval will be processed as variation orders, which may affect pricing and lead times. Any modifications must be agreed upon in writing.
11. Do you handle installation?
Yes, our team ensures a seamless installation process, managing every detail to guarantee precision and quality.
12. What areas do you serve?
We primarily serve clients in South Africa, but also extend our services beyond. Contact us to discuss location-based feasibility.
13. How do I care for my cabinetry?
To maintain longevity, avoid excessive moisture, clean with mild soapy water, and use soft cloths to prevent scratches. For specific materials, we provide care instructions upon project completion.
14. How can I contact Atelier 33?
You can email us at [insert email], call us, or visit our showroom. We’re happy to assist with your luxury cabinetry needs.)